For many workers, a flexible work schedule has become a non-negotiable aspect of their job. Flexibility is considered a key pillar of hybrid work. But it’s also the most misunderstood. When policies around scheduling or work expectations haven’t been thought through, flexibility at the workplace can become burdensome.

In the Citrix Work Rebalanced report, flexibility is the lowest-rated pillar, from both an employee and employer perspective. Many employers expect complete office attendance. However, from an employee perspective, a flexible work schedule is the most valued aspect of an office work culture today. So how should business leaders – and personnel – manage this disconnect?

In this episode, we hear from an employee who felt frustrated when the flexible work schedule in her former office wreaked havoc with her own work commitments. Then organizational behavior and human resource management professor Sonia Kang will discuss why managers need to ensure clear policies around flexible arrangements that account for the lives of a diverse workforce. And finally, hear from Marco Osso, VP of Employee Success at Tulip, on why the software provider for retail management has gone all in on flexibility.

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