There are few roles like the emergency services, where you train to deal with the unexpected in challenging environments, but most of those roles are based in the military. None more so than flying a jet fighter into a war zone. Having to think and work under extreme pressure, all while controlling a machine capable of breaking the sound barrier. It's a tall order.
Mandy Hickson was the only female pilot on her Front Line Tornado Squadron, flying multimillion pound fast jets for the Royal Air Force. She has operated in hostile environments, including patrolling the 'No Fly' zone over Iraq. Carrying the latest weaponry she and her unit were ready to drop ordnance on any target in support of operations.
As a trained Human Factors facilitator with the Civil Aviation Authority, Mandy uses her in depth knowledge of aviation, calculated risk taking, decision making under pressure and the critical role of the human in the system to transfer these lessons from the cockpit to the corporate boardroom.
Emily Crosby is a Newly Qualified Paramedic in EEAST with a keen interest in crew resource management and and the psychological factors of working in a stressful environment. Her interest in these topics makes her perfect to talk with Mandy, to compare and contrast experiences and help show how people fresh in a challenging role can learn from experience.
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