Products with Personalities? My Interview with JD About Conversational AI (31)

In this class, I talk about my interview with He Xiaodong of JD. And about how chatbots are evolving into conversational AI. Plus the basics of AI economics.You can listen here or at iTunes, Google Podcasts and Himalaya.CORRECTION. In this podcast, I mentioned that JD's Smart Customer Service has the personality of a young woman. Xiaodong was actually referreing to Microsoft's Xiaolce. My apologies. Related podcasts and articles:

• JD and Competitive Advantages vs. Entry Barriers in China Retail (Daily Lesson – Jeff’s Asia Tech Class)
• JD vs. Alibaba: How Retailers and Marketplace Platforms Compete and Evolve in China (Jeff’s Asia Tech Class – Podcast 18)

This is part of Learning Goals: Level 4-5, with a focus on:

• #22 Basics of AI

Concepts for this class:

• AI - Cheap Prediction
• Mismatched and/or Crippled Scale

Companies for this class:

• JD

———-I write and speak about digital China and Asia’s latest tech trends.I also run Jeff’s Asia Tech Class, a podcast and subscription newsletter on the strategies of China / Asia tech companies.This content (articles, podcasts, website info) is not investment advice. The information and opinions from me and any guests may be incorrect. The numbers and information may be wrong. The views expressed may no longer be relevant or accurate. Investing is risky. Do your own research. www.jefftowson.com

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