T-Mobile Executive Vice President of Customer Care Callie Field returns to Joy@Work to discuss what she’s learned leading 14,000 employees during a tumultuous year. She discusses transitioning her customer care team to work remotely, meeting the challenge of systemic racism, and how she and the T-Mobile team have navigated their merger with Sprint during a global pandemic.
Joy@Work is produced by Kearney, a global management consulting firm. We help our clients reach their full potential and find the way forward during uncertain times. Learn more at kearney.com/joyatwork.
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