In this episode of The New CISO, host Steve Moore sits down with Larry Pfeifer, CEO and President of Metrics That Matter, for a deep dive into the evolving role of the CISO and the increasing importance of cybersecurity insurance. Larry offers valuable insights drawn from his unconventional career in cybersecurity, sharing advice for CISOs and entrepreneurs alike. From the need for CISOs to shift from awareness providers to business decision-makers, to the surprising connection between cybersecurity and insurance, this episode is packed with thought-provoking discussions.

Listen to Steve and Larry explore the intersection of risk, metrics, and cybersecurity decision-making, and how customer service strategies from the Ritz-Carlton are being applied to improve client relations in cybersecurity.

00:00 - Introduction: Board Level Metrics in Cybersecurity

01:02 - Larry Pfeifer's Journey in Cybersecurity

01:56 - Cybersecurity’s Future: Insurance and Risk

03:56 - The Challenges of Cybersecurity Insurance

08:04 - Key Lessons for CISOs and Risk Management

12:00 - Client Management Post-Breach

17:30 - Optimizing Cybersecurity Investments

21:05 - Entrepreneurship: Realities and Advice

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