Modernization Planning and the Art of the Possible

Today's episode comes to you on location from Idaho, Massachusetts, Georgia and Indiana.  Join Patti Garofalo (Child Support Practice Director with NTT Data) as she hosts a conversation about modernization planning and the art of the possible.  Her guests today include Sarah Hurst (Assistant Deputy Commissioner for Georgia Child Support Services), Michele Cristello (Deputy Commissioner of the Child Support Services Division within the Massachusetts Department of Revenue), and Dawn McNeal (Business Consulting Senior Manager, NTT Data).  Listen as they talk about the modernization journey, inclusion for the process, feasibility studies and readiness activities.  They also discuss the importance of training and preparation, allocation of staff, data management and more.  Don't miss out on the favorite quotes they offer for the system modernization endeavor.