Are you really hearing your clients - or just listening to them?
In this insightful episode of the Stay Hungry Podcast, Joel Stone and Martha Dale tackle one of the most overlooked skills in business: the art of truly hearing.
While listening involves passively acknowledging what someone says, hearing digs deeper into understanding the intent, emotions, and even unspoken needs behind their words.
Joel kicks off with a personal story about how hearing a client’s underlying concern turned an ordinary campaign into a transformative success. Martha chimes in with her own experiences, emphasising how hearing team feedback fosters trust, innovation, and collaboration. Together, they dive into the costly consequences of miscommunication in business, sharing eye-opening statistics and relatable anecdotes.
Key topics include:
Hearing vs. Listening: Understanding the fundamental difference and its impact on business relationships.
Miscommunication Costs: How poor communication affects trust, revenue, and efficiency.
Real-Life Examples: Positive and negative stories from the Codebreak team on hearing versus just listening.
The Psychology of Feeling Heard: Why hearing fosters emotional connections and how it drives loyalty.
Actionable Tools and Strategies: Open-ended questions, customer feedback loops, attentive silence, and the "unreasonable hospitality" method.
Whether it’s understanding the “no behind the yes” in a sales pitch or addressing employee concerns with empathy, Joel and Martha reveal how hearing leads to connection, clarity, and business growth.
This episode is your ultimate guide to strengthening relationships, closing more deals, and enhancing leadership by mastering the power of hearing.
Podden och tillhörande omslagsbild på den här sidan tillhör Codebreak. Innehållet i podden är skapat av Codebreak och inte av, eller tillsammans med, Poddtoppen.
