Not all elevators are created equal. Some have the emergency button placed too high for a child or a person using a wheelchair to reach. The design is not centered on what a human needs.Same applies to visual design.In this episode, I interview Joey Kilrain, Founder/CCO Experience Design at DED, about the intersection between the importance of visual design on CX, UX, and UI.Joey and I talked about:- The complicated Venn diagram of CX, UX, and UI- How Human-Centered Design serves customers- Tips for having a constructive conversation about design- Brand guidelines vs. design systems- What Joey has learned from teaching designSubscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.
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