Today's customers are demanding.
The retail, banking, and hospitality sectors have realized that CX is the only differentiator today and have upped their game considerably to provide the best possible experience to their customers. Naturally, customers expect the same from all brands across all sectors, including healthcare.
And why shouldn't they!?
Healthcare is perhaps the only sectors where customers need the most love, empathy, and compassion. Right?
Strangely, not many healthcare brands understand this fact. I wouldn't be wrong in assuming that most of us have been through one or more not-so-pleasant experiences at hospitals.
Healthcare brands today must do all that they can to improve and enhance patient experience. But how do they do that?
In this podcast, I talk with Rohit MA, Co-founder and Managing Director at Cloudnine Group of Hospitals - India’s leading chain of maternity, childcare and fertility care group of Hospitals, to help understand what healthcare brands can do to enhance the patient experience.
Among other things, we discuss:
How to design an amazing patient experience process?
How to align employees to your CX vision?
How to hire employees effectively?
How to collect and use patient feedback to better the patient experience?
While I am certain that this podcast will add value to all business leaders, it is a must-listen for all of you in the healthcare sector.
Connect with Rohit on
LinkedIn: https://in.linkedin.com/in/rohitoncloud9
Twitter: https://twitter.com/rohitoncloud9
Connect with Cloudnine Group of Hospitals on
LinkedIn: https://www.linkedin.com/company/cloudninehospitals
Twitter: https://twitter.com/CloudnineCare
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