Drew Locher brings several different perspectives to helping organizations improve. He began his career in engineering. He was introduced to quality management in a management development program which later lead to specializing in organizational behavior.
Today, he talks with us about several aspects of making and sustaining change in an organization. The importance of energy and staying focused until new habits are formed. The role of measurements, standards and understanding of the broader process to have the context for making adjustments. And, how to shorten learning curves.
Throughout the conversation, we highlight the role of leaders:
To communicate a purpose that is meaningful to people
To insure plans carry forward to help workers sustain their improvements
To follow progress – adding energy to the system and spending time with people
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