Alexandra da Silva Rodrigues has many years experience designing and supporting CX in various major hotel groups. She is now the Global Head of Reservations and Customer Services at Generator & Freehand hotels. Alexandra is based in Barcelona, Spain.
Mark Hillary called Alexandra to talk about CX in hotels generally, but with a focus on the multilingual challenges this presents when supporting customers across many different European countries.
Podden och tillhörande omslagsbild på den här sidan tillhör Mark Hillary and Peter Ryan. Innehållet i podden är skapat av Mark Hillary and Peter Ryan och inte av, eller tillsammans med, Poddtoppen.
