Next on the show is Claire Smith who is the Senior Community Manager at the world’s largest online learning platform for higher education, Coursera. She previously led community experience at e-Commerce platform, Storenvy, but she started building her first community - a World of Warcraft Guild - back in 2006. We discuss why Coursera has been focusing on retention over acquisition in light of COVID-19, how she pivoted when an initial program launch didn’t work out as planned, and how community works in tandem with customer success when it comes to an education product. Take a listen!
Podden och tillhörande omslagsbild på den här sidan tillhör Bevy. Innehållet i podden är skapat av Bevy och inte av, eller tillsammans med, Poddtoppen.
