Cynthia Abel with the College of Early Childhood Educators in Ontario talks about how regulators can use behavioral science (sometimes called behavioral insights, behavioral economics, or nudging) - the concept of taking what we know about people and what influences how they behave and make decisions and harnessing that knowledge in order to design services and processes that are better aligned to the way we want people to behave and make decisions. She gives some examples and some opportunities to use this concept in a licensing and compliance environment and offers some considerations for organizations interested in applying this concept.
Transcript: html (https://www.clearhq.org/page-1860621) or
PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode22_Behavioral_Science_100819_transcript.pdf)
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