Philippa Wagner is the director of 23lab, Ennismore’s future innovation lab that researches the hotel experience of the future.

Together with her team, she helps shape the future experience of The Hoxton, a series of open-house hotels based in London, Amsterdam, Paris, NYC, Portland and Chicago.

In this pop-in call Philippa talks about:

The  role of community in understanding future trends, cultural nuances,  customer behavior and shaping the hotel experience of tomorrow

The Hoxton as a community for communities that connects travelers and local communities

How the Hox Friends community and influencer platform Musings drive ROI, influence the hotel experience and help launch new  products such as "Working From", the Hoxton's new coworking space

Listen to the co-matter podcast anywhere by subscribing to iTunes, Spotify, Soundcloud, Stitcher or your favorite podcasting app (search for "co-matter").

Follow The Hoxton on Instagram and Twitter.

More of that please? Join our mailing list for a monthly update on the future of community.

Podden och tillhörande omslagsbild på den här sidan tillhör the co-matter podcast. Innehållet i podden är skapat av the co-matter podcast och inte av, eller tillsammans med, Poddtoppen.