Hey Swisscom Custom Voice Assistant Launch Journey with Riccardo Lopetrone and MIsha Zivkovic

Voice at Swisscom began in 2015 with a voice interactive TV remote. The voice assistant Hey Swisscom emerged five years later in November 2019. Misha Zivkovic and Riccardo Lopetrone learned a lot in both versions of their voice-enabled products and they share the details behind the voice assistant in today's extended discussion.    Do you think you could design and build a custom assistant in 9 months? Swisscom just did. We discuss their journey with voice, tech stack, objectives, and more.   Misha Zivkovic is Program Manager for voice at Swisscom and Riccardo Lopetrone is Senior Product Manager for Voice, a role he began in 2015.