Empowered Employees, Empowered Customers: Wolters Kluwer’s Digital Transformation journey

In this episode, Bill Baker, Executive Vice President of HR at Wolters Kluwer joins me on the show to share Wolters Kluwer’s Digital Transformation journey.

Episode Highlights

[05:56] - What sparked Wolters Kluwer’s digital transformation and what it involved?

[08:04] - What did this mean for you and the team?

[09:59] - Buy-in? How do you tie this initiative to a business need?

[11:44] - You moved into this role to lead the transformation?

[12:53] - What solution did you choose to aid this transformation?

[16:04] - Questions - were they the right fit? 

[19:51] - What's the feedback been so far?

[32:34] - Advice for leaders embarking on a similar initiative?

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