If you want to drive huge profits in your business, you must focus on retention. Eleanor’s guest this week is a personal development powerhouse who has nailed down what is necessary to drive industry-leading client retention rates, and she’s here to give you a masterclass in advanced retention strategy.
Tracy Litt is a former HR executive who took the leap from corporate to the woman-owned world to build her personal development empire. Her company, The Litt Factor, rapidly crossed the seven-figure mark, a move Tracy says largely came from their outrageous retention rates. Her approach to client retention is what elevated her company into the top 1% of woman-owned businesses, and you get to hear exactly how she did it today.
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