Everybody wants their clients to be happy, but it doesn’t just happen by default.
In today’s episode, co-hosts Ralph Burn and Kasim Aslam sit down with Taylor McMaster, Founder and Client Account Manager at DOT & Company. Taylor manages client relationships for digital marketing agencies, which means she’s basically every agency’s dream. As a customer advocate, she’s passionate about proactive communication, welcome gifts, regular updates, learning about the client’s needs and preferences, building trust, and ultimately a long-term relationship.
Listen in for some great tips on optimizing the customer experience from someone who’s really awesome at it.
IN THIS EPISODE YOU’LL LEARN:
Why the first 90 days with a client are so critical (and how to build trust)
Do’s and don’ts when communicating with clients
How a client-facing account manager can also protect the team
Ways to make your client feel like they’re your only client
Podden och tillhörande omslagsbild på den här sidan tillhör Tier 11. Innehållet i podden är skapat av Tier 11 och inte av, eller tillsammans med, Poddtoppen.
