Listening is the single most essential skill in business. Poor listening skills may lead to assumptions and misunderstanding that will eventually result in ineffective decisions and costly mistakes. It further deteriorates team cohesion and causes a lot of tension and stress.
Effective listening should be attentive, responsive, and active. Pay close attention to non-verbal expressions to understand and decode the messages correctly. Effective listening promotes healthy organizational relationships, encourages creativity and innovation, and fosters a positive culture among employees and the organization.
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