Revolutionising Consulting: The Safari Consult Model

Arlene Connor interviews Andrew Whitfield-Roberts about Safari Consulting in veterinary practices. This innovative model involves Registered Veterinary Nurses taking a more active role in consultations and client interactions. By supporting nurses to handle routine check-ups and booster appointments, clinics can reduce the workload on veterinary surgeons and improve overall efficiency. Arlene and Andrew share the emotional benefits for clients, and how it can lead to better client satisfaction and care.

Arlene Connor

Arlene qualified as a veterinary nurse in 2003 and subsequently worked in a small animal practice in central Scotland. She joined Vets Now 24/7 Emergency and Specialty Hospital in Glasgow in 2013 as a surgery nurse, before becoming Clinical Nursing Manager in 2014. In 2017, Arlene took on the role of Head of Clinical Operations for Vets Now’s Referral Hospital sites across the UK, which saw her represent Referrals within VetsNow as a member of the Veterinary and Nursing Standards group and at the company’s Clinical Strategy Board. In 2021 Arlene moved over to IVC Evidensia as the National Lead of Referral Nursing, within the newly created Referral Division, taking the lead on the UK’s Referral Nurse Strategy. In addition, with the rest of the National Clinical Lead team, Arlene is responsible for the clinical and professional standards within the hospital and is part of the team responsible for opening new IVC Evidensia Referral Hospitals in the U.K. At home, Arlene lives with her husband, and two small children, Harris the dog and George the cat.

Andrew Whitfield-Roberts

Andrew started nursing in 2008 in Shropshire, He studied at Rodbaston College and after passing his VCA and ANA awards he qualified in 2015 as an RVN. He moved to the Liverpool area and 7 years became a Head Nurse and Practice Manager. He has a passion for sharing and teaching about nursing skills and pushing the promotion of Male veterinary nurses. Areas of interest included neonatal care, wound management and consulting. Currently, he is the Head Nurse at White Cross Vets - St Helens. Andrew holds a BSVA Merit Award in wound management, Cert NCS(RVN Cons) and is currently studying for CertNCS(VPM)