Frontline Learning in Hospitality with Si Cox at Greene King

In this fantastic interview, Adam chats with the Head of Learning Experience at Greene King Pub Company, Simon Cox.

Si is a dynamic leader specialising in employee engagement and learning innovation, with over a decade of experience in the hospitality industry. As Head of Learning Experience at Greene King Pub Company, Si oversees the design and delivery of impactful learning strategies for over 40,000 team members, helping to foster a culture of growth and excellence.

In this episode, Si and Adam talk about the successes and challenges of implementing L&D across 1,800 pubs at Green King. Si talks about their mobile learning launched in 2024, touching on his passion for the hospitality industry, and some of his lessons learned in the industry. Including: 

1. The importance of team member induction for new hires 
2. Gamified learning for compliance and communication skills
3. Retaining staff in the hospitality industry
4. Launching a new learning to a nationwide organisation
5. How consistency is key for training and good service

If you’re looking to engage your workforce and create a consistent learning across your organisation, this one is for you. 

Connect with Si on LinkedIn: https://www.linkedin.com/in/si-cox-3360211b/?originalSubdomain=uk 

Check out Green King Pub Company: https://www.greeneking.co.uk/ 

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