👋 Hey, Nikki here! Welcome to this month’s ✨free podcast ✨ of User Research Academy. Each week I tackle reader questions about the ins and outs of user research through my podcast and share super concrete tips and examples on user research methods, approaches, careers, or situations.
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In this episode, I discuss a slightly different approach to tracking impact at your organization by examining how your research can impact individual colleagues and decision-making.
Formulas I mentioned:
* (time saved) x (employee cost) x (# of employees) = cost savings
* (# of errors) x (avg. repair time) x (employee cost) x (# of employees) = cost savings