In this episode, I interview Mike Slone about product design for mobile apps in the airline industry. We explain what is Customer centricity, how being on the go impacts the expectation of travelers when it comes to mobile apps and how mobile can fit in a company's digital strategy.
=============Bio===============
Mike Slone is VP, Principal-Travel Retail at Pros (NYSE: PRO) after the acquisition of Travelaer SAS in August of 2019.Mike has been working in the digital space for 20+ years and has a deep passion for human-centered design, experience research, and innovation in the travel industry. When Mike is not helping airlines improve their Customer experience, he is busy traveling the world with his family, trying to become a better oil painter, and seeking to capture the northern lights in a photograph (30 trips to Iceland with no aurora photos). On the few days when he is not traveling, he is home practicing his French so that his kids and locals alike will stop giving him such a hard time.If you are an airline and you want help with your Customer experience or finding an alternative to your current eCommerce software, booking engine, or online check-in- come see Mike in the south of France. Not only will he impress you with his knowledge of the airline industry, but he will take you out to lunch on the beach with a guarantee of sipping on a good rosé while viewing the Mediterranean.
Podden och tillhörande omslagsbild på den här sidan tillhör Olivier Destrebecq. Innehållet i podden är skapat av Olivier Destrebecq och inte av, eller tillsammans med, Poddtoppen.
