What does a good service look like? Clare Sudbery talks to Lou Downe about why placing the user at the heart of everything will lead to good services that are discoverable, will cross organisational boundaries and do exactly what you need them to do.

Lou Downe is the author of the service design bible, Good Services. Previously Head of User Centered Design and Service Standards at the Government Digital Service (GDS), Lou now runs the School of Good Services.

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Our theme tune is “For The Miles” by Richard Murray.

Episode links: Peter Tatchell, School of Good Services, Good Services (Lou’s book), Notes on Nursing, by Florence Nightingale, Sarah Drummond, Section 28. Visit https://tinyurl.com/podcast-making-tech-better for links and info.

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