What We Learned About Decisioning Complexity From The State Of The Customer Journey 2021
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What We Learned About Decisioning Complexity From The State Of The Customer Journey 2021

In this episode of the Journey Doctors Podcast, Dr. Mark Smith and Dr. Neil Skilling highlight some of the findings from Kitewheel's recently released State of the Customer Journey report for 2021. The doctors also discuss the definition of the word scrutable and explain how it relates to data, compliance, and delivering smart experiences. To get the data from this year's State of the Customer Journey report, check out this link: https://bit.ly/3vTTbUm

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