Cloud communications, also known as Communications Platform as a Service (or CPaaS) allows businesses to communicate with their customers using channels such as voice, email, SMS, and instant messaging.

This week we sit down with industry expert, Paul Ruppert, to discuss his insights on this complex market, and hear a few anecdotes from his 20-year career in C-level roles with leading global CPaaS providers including Syniverse, mBlox (Sinch), Infobip, SAP, and Route Mobile.

We also discuss Twilio's recent acquisitions of Segment and Zipwhip, and how these are helping Twilio build out its impressive omnichannel communications capability.

If you’re a leader of an innovative technology company looking for insight on expanding internationally or looking to move to the next level by scaling up, Paul is available for a no-obligation conversation at [email protected] or via www.globalpointview.com.

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