Sofia Nunes is the Co-Founder and Head of Culture at Mambu, which is a combination that isn’t often seen. In fact, some would question whether or not culture is something a Founding team should even be thinking about. Sofia Nunes and Mambu, on the other hand, have put culture in the centre right from the start. In this episode, she shares her insights into why that is, what she thinks company culture is, and how it should be scaled up when your company scales up.

Expect to learn:

Why should culture be thought about right from the start?

How to manage culture when scaling up a company?

How to manage culture in a remote-work era? What is the role of serendipity?

Can company culture become too suffocating or cultish?

Timestamps:

00:30 Intro

01:05 How did Sofia become co-founder and Head of Culture?

02:50 How does Sofia define culture?

03:43 Culture at Mambu

05:20 How much of culture happens organically?

09:23 How do you scale culture?

12:45 What is it like for a new Mambuvian to come into the team?

15:00 How to maintain a genuine grassroots perspective of culture?

18:33 Serendipity and culture

22:43 Changes in culture introduced by the pandemic

25:57 How does Mambu measure engagement and employee satisfaction?

31:55 Can culture become too suffocating?

36:19 How to deal with brilliant jerks

39:34 Clashes between business goals and culture?

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