9: What should brands be doing in the time of COVID-19?

The big question: how is a brand supposed to act during a pandemic? How can CEOs and brand owners serve their users in a meaningful way while still struggling to survive themselves? It’s not as simple as “We’re here for you” founder letters and reduced prices. To really serve your users, you have to read the room and know one thing - business may be slowing, but culture is accelerating.