Social media tends to get a bad wrap for being the hotbed of trolling and that anonymous courage from customers or former employees who are willing to say ANYTHING in reviews, comments, or posts to trash organizations. In this episode, Beth Trejo, CEO, and Kelsey Martin, COO, talk about when it is okay to ban someone from your page, delete comments, hide comments, and other monitoring actions. We know you care about your organization, but always take a step back and think about how you’d handle this at an event. Beth and Kelsey are sharing the steps they take to adjust their perspective and put a plan of action together in this episode.
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