In this episode of our podcast series on Family-Centered Care (FCC), Kris English, Professor Emeritus at the University of Akron, Ohio, USA, tackles difficult conversations and the emotional aspects of Family-Centered Care in audiological practice. How can difficult conversations be turned into therapeutic conversations? In discussion with Dr. Christine Jones, VP Audiology at Phonak US, Kris shares her personal FCC experience with her own family and gives practical tips on how to start involving family members and dealing with challenging communication situations.

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