David & Kattie led L&D in different regions - at the same - at The Walt Disney Company and in this episode they reminisce about what it was like, some of the great opportunities they had and some of the challenges they faced.
This is a candid conversation that will appease Disney fans - and L&D fans - alike.
KEY TAKEAWAYS
For large organisations like Disney, the approach to L&D has to be different for each business unit and its growth trajectory.
Teaching someone something, changing them and then putting them back into an unchanged environment does not move the needle much.
In Orlando, 18 to 20,000 people go through orientation, every year. In the podcast, Kattie explains how that is achieved.
For Disney storytelling was an effective way to immerse new hires into the culture and get them to understand that they were playing a role in creating the guest´s stories.
All employees need to be clear on the company´s mission and how they fit into achieving it.
It is not enough to teach people processes, they need to be equipped to quickly make decisions on the job.
There is no point in teaching a class using the standard corporate approach if it means that the learning objective will not be achieved.
When a business is moving super fast, you need different techniques and smaller training blocks. Kattie shares some ways to create and deploy them.
The best learning resources enable people to learn at the moment that they need it, or shortly thereafter.
Flexible approaches and tools that adapt to the audience, culture and environment are best.
BEST MOMENTS
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'It starts with the mission, the shared value.'
'When you are training masses of people keep it simple and help them to navigate their day, their job. '
'You’ve got to have tools and resources available for individuals to tap into learning in the moments they need it.'
'The means and methodology needs to be flexible enough to adapt and adjust to the audience and culture.'
VALUABLE RESOURCES
The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523
EPISODE RESOURCES
You can follow and connect with Kattie via:
LinkedIn: https://www.linkedin.com/in/kattie-capozza-8695b07/
Website: https://www.discoporcupine.com/
House of Apis: https://www.houseofapis.com/
ABOUT THE GUEST
Kattie Capozza
Kattie Capozza spent more than 25 years in L&D at Disney, in the Parks and Studios, and worked
in both the US and in Asia. Since leaving Disney, Kattie has led Talent and Development
for the Bill & Melinda Gates Foundation and now runs both her own consulting and
coaching firm as well as House of Apis, which aims to inspire women and girls to realise
their superpowers for greatness in their own unique ways.
ABOUT THE HOST
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.
CONTACT METHOD
Twitter: https://twitter.com/davidinlearning/
LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
Website: https://www.looop.co/
