In this presentation I will present the story of the rapid development, scaling and sustaining of the LifeLines virtual visiting philanthropic innovation over the pandemic. I will discuss the impact on family and clinicians of visiting restrictions necessitated by the pandemic. I will also highlight the growing body of evidence for virtual visiting including unanticipated benefits. Finally, I will discuss considerations for how to optimise the delivery of virtual visiting, both during ongoing visiting restrictions and as a routine option for ICU families.

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