117. Your First 30, 60, and 90 Days In a CX Role w/ Jeff Breunsbach

What should your first 30, 60, and 90 days in a new CX role focus on? Be prepared for most of your time to be spent listening.In this episode, I interview Jeff Breunsbach, Director of Customer Experience at Higher Logic and Founder at Gain Grow Retain, about designing a peer-to-peer community that goes beyond online.What we talked about:- The relationship between customer experience, community, and customer success- The vision underlying Gain Grow Retain- The first 90 days in a new CX role- Creating a peer-to-peer communityCheck out this resource we mentioned during the podcast:- The Gain Grow Retain PodcastSubscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.