Join us as we celebrate the upcoming 30th Anniversary of The Outstanding Customer Service Representative of the Year (OCSRY) award for The National Alliance for Insurance Education and Research. Co-Hosts, Mitch Dunford and Dustyne Bryant, talk with Head of Participant Experience, Danielle Janecka about the history, expectations, and how you can compete for the OCSRY award. Past winners, Ashley Fitzsimmons, CISR, (2018 National OCSRY), Reuben Hall (2020 Ohio OCSRY), and Tracy Cotton, CIC, CISR, (2003 North Carolina OCSRY) expand on what it was like to be nominated, win their titles, and what this has meant for their careers.

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