Today, we’re joined by Alyssa Vigil, Community Manager at Code Academy which is a learning platform for coding that enables greater economic opportunity to curious learners and masters of coding. Alyssa uses fun-filled metaphors to describe her team’s “hands-off” approach with their self-managing community of volunteer leaders that share a common goal. While the number of community participants are important, their focus is also on tracking metrics that help them actively support learners of all levels. She also describes challenges to community management on disparate platforms.
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