So fortunate that Ron Kaufman could offer me some of his time and wisdom for a superpowered conversation around his lifelong mission to transform how organizations serve. I first discovered him in reading his best-selling book Uplifting Service, which I now consider required reading for anyone looking to make their organization have extraordinary - from the interior culture to the final product.
He looks at the system of service in a particularly holistic way - every dimension matters and can be continually fine-tuned like a luxury automobile. One could call him a thought leader in "the art of blowing customers away" or perhaps "hitting the always-moving target of being an exceptional service provider."
Discussed (Among Many Other Things):
The future of work is a service-oriented landscape. Learn how "serving, caring and loving" puts you on the leading edge.
True service is the kind that is authentic - the person serving actually cares and wants to help. The right and wrong ways companies go about trying to cultivate authentic service in their team.
How to build more warmth and humanity into your service game - regardless of how gravely functional your product is and at how large of a scale you deliver it.
The most effective ways that companies can start evolving their culture to support their team’s growth and development as service professionals.