Caroline Miller with Tyler Technology and James Collins with Microsoft talk about regulatory modernization, highlighting the difference between a refresh or update and a transformation. They advise to avoid recreating the old system in the new system but instead adopt the new system from the consumer/public's perspective. They talk about the need for government to move to delivery of services as an enterprise rather than individual agencies.
Challenges and tips they offer include setting a vision of where you are, where you want to be, and the case for why you want to get there; defining requirements of your new system and determining if it's a technology need or a change in process need; employing change management skills and patience for adult learners who need to unlearn before they can learn new skills; planning in resources to augment your team so you can focus on this large project; and having a good communication plan and common nomenclature between the agency and the technology vendor.
Transcript: html (https://www.clearhq.org/page-1860699) or
PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode37_Regulatory_Modernization_011921_transcript.pdf)
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