Sarah Toms, executive director at Wharton Interactive joins Allison Hartsoe in the Accelerator to discuss a New York Times story about finding your Secret Customer Score. Are these scores a good thing or bad? How do they affect customer-centric thinking and the data behind it? Sarah explores the intersection between company ethics and 3rd party consumer data and comes out with a winning conclusion for all.  

"Companies cannot just flick a switch and assume everything this consumer did with different brands is immediately applicable to mine." - Sarah Toms

Please help us spread the word about building your business’ customer equity through effective customer analytics. Rate and review the podcast on Apple Podcast, Stitcher, Google Play, Alexa’s TuneIn, iHeartRadio or Spotify. And do tell us what you think by writing Allison at [email protected] or ambitiondata.com. Thanks for listening! Tell a friend!

Hosted on Acast. See acast.com/privacy for more information.

Rss Apple Podcaster
Podden och tillhörande omslagsbild på den här sidan tillhör Allison Hartsoe, Customer Centricity and Digital Maturity Expert & C-Suite Radio. Innehållet i podden är skapat av Allison Hartsoe, Customer Centricity and Digital Maturity Expert & C-Suite Radio och inte av, eller tillsammans med, Poddtoppen.