Learn about the Lowe's Innovation Labs from Josh Shabtai, Senior Director of Ecosystem, and how they use narrative-driven principles to imagine, explore, test. and create the future for Lowe's customers through emerging and exponential technologies. In this episode, we hear from Josh about:
his background in advertising and video games, including a Star Wars game!
how he ended up leading one of three Innovation Labs
a new program, Lowe's for Pros JobSight, which allows plumbers, electricians and other home professionals to consult virtually with customers
how his team develops narratives with supporting prototype materials to help senior leaders envision the future
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