Are employee and consumer experiences connected? Mellody Hobson, the Co-CEO and President of Ariel Investments, definitely thinks so.
As we continue our coverage of Dreamforce 2021, this week you’ll hear Kristen Bellstrom, the Features Editor at Fortune, and Mellody Hobson discuss the challenges and many benefits of improving customer and employee experiences in tandem.
From getting employee buy-in while working remotely, to creating a fulfilling work environment, to aligning processes with company values, Kristen and Mellody uncover how all these aspects of the employee experience ultimately play a major role in what the customer sees and how they feel about your brand.
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