In this episode, our host Anika Zubair chats with Ray Rauch, VP of Customer Success at Concord, about the evolution of the CSM.

Customer success has been a discipline for over 10 years now and what started out as a proactive account management position has now evolved. Companies have teams, including customer marketing, account executives and product managers who work directly with CS to deliver a customer first product roadmap. CS has now become the heart of most SaaS organizations and the role of the CSM is more important than ever before.

Podcast enquiries: [email protected]

Podden och tillhörande omslagsbild på den här sidan tillhör Planhat & Anika Zubair. Innehållet i podden är skapat av Planhat & Anika Zubair och inte av, eller tillsammans med, Poddtoppen.