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In this episode - recorded in the Montenotte Hotel in Cork Ireland
- Paul O'Mahony apologises for his negligence, Roger Overall shows how to receive an apology.
- Roger talks about his beard, and talks about the "West Cork Beard Company", the business owner may have a Garibaldi Beard.
- Montenotte breakfast is served, the cups, saucers & tea pot are praised
- This podcast is not sponsored by the Montenotte
- Beard oil, Beard balm, and wax are attractive products ordered online by Roger's wife
- "Only bearded ladies my apply" : how amusing is that phrase?
- Roger tells the customer service story
- A hand-written note blows Roger away
Listen to the whole episode - you'll hear more.