Richard Boyatzis is Distinguished University Professor at Case Western Reserve University and is one of the world’s experts on emotional intelligence. His great new book is Helping People Change: Coaching with Compassion for Lifelong Learning and Growth. He has a B.S. in Aeronautics and Astronautics from MIT, and a Ph.D. in Social Psychology from Harvard. Using his Intentional Change Theory (ICT), he studies sustained, desired change at all levels of human endeavor from individuals, teams, organizations, communities and countries. He is the author of more than 200 articles on leadership, emotional intelligence, competency development, coaching, neuroscience and management education. His nine books include the international best-seller, Primal Leadership, and Resonant Leadership.
In this episode Stew and Richard talk about how anyone can be effective as a coach -- helping others learn and create sustainable change -- by following a set of simple guidelines. Richard describes some of the findings from his research on coaching, including the important observation that people are helped most, and they’re most open to exploring real possibilities for change, when they are infused with a sense of hope in dreaming about the future. They discuss some of the specific methods for helping others enter that frame of mind and the many benefits that result. Richard offers this admonition for those of us who might strive to help others: Don’t try to fix someone’s problems for them so much as demonstrate care for them and engender trust so they are open to imagining new pathways.
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